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Data custody and deletion policy

One of our key data custody and privacy commitments to you is: Your data belongs to you. When you delete something in Converlens, it really is deleted. We don’t “soft delete” or hide your data while actually keeping a copy, as some other services do. This is “data privacy and custody by design”, and is intended to provide you with a strong data custody guarantee: we hold your data only as long as you authorise us to. When you revoke that authorisation (by deleting your data), we uphold that custody guarantee by applying a permanent “hard-delete” policy. When it’s gone, it’s gone. There are two notable caveats to this:
  • Archives and Recycle Bin
  • 90-day rolling backups

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Archives and Recycle Bin

There are two instances where “removing” data resources will not necessarily delete them:
  • Archiving: Some resources in Converlens offer the ability to Archive the resource. This usually removes the resource from where it usually lives and puts it into an archive. Archived resources are not deleted and can be restored at any time.
  • Recycle Bin: Resources that are placed in the Recycle Bin are not immediately deleted. They are stored in the bin for 30 days, prior to being permanently deleted. This provides an opportunity to restore and recover any resources that were incorrectly deleted. The Recycle Bin functionality is being rolled out more widely throughout 2025.

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90-day rolling backups

For internal security, business continuity and legal reasons, Converlens maintains 90-day rolling “cold backups”. These are daily data snapshots that permanently cycle out at the end of the 90-day period. These backups are not readily accessible, even to our technical team. They are intended as an emergency fail-safe recovery mechanism in the rare event that we need to recover or verify data that has otherwise been deleted from our active services. Note that this data is maintained under the same privacy and jurisdiction policies as all your other data, and access to these backups is strictly controlled.

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Emergency Data Recovery Service

In extremis, it is possible for our technical support team to recover data that has been permanently deleted from your workspace within the 90-day rolling backup window, from our cold backups. This is a fee-for-service, starting at $1,000. We do not guarantee recovery of your data, and any data that was deleted outside the 90-day backup window is irrecoverable. If recovery is possible, it may take up to 5 business days. Please contact Support if you require further information about this service.