Check your internet connection
- Ensure that your device is connected to the internet and you can load webpages.
Verify your credentials
- Check that you have your email address correct and it is the same email address the Workspace Admin used to create your Converlens account.
- If your email address contains special characters (like apostrophes, hyphens, etc.), check that they are entered exactly as used during account setup to avoid login issues.
- Check your junk/spam folders and mark Converlens emails as “Not Junk” or move them to your inbox to prevent any processing that may modify or disable the contents of the email or links.
- Whitelist emails from no-reply@converlens.com. You may need to request your ICT Department to do this for you.
Verify login code
- If you are using a temporary login code sent via email, try copying and pasting the code from the email and entering it manually in the code box. Sometimes, links may be disabled by your network provider, so entering the code manually can help you bypass this issue.
- If the temporary login code email is not working, request a new login code as these are only active for a short time period for security purposes. A new code can be requested by re-entering your email from the login page.
- Ensure that you are entering the correct login code. If you are using an old email from a previous login the code will not work.
Update or re-load
- Ensure that you are using the latest version of your web browser. Outdated browsers can have compatibility issues.
- Check for updates in your browser settings or download the latest version from the official website.
- If you continue to experience issues, try accessing the platform using a different web browser.
- Use a Private or Incognito Window. This mode disables browser extensions and cached data, which can help isolate and troubleshoot issues related to browser settings or extensions.
Clear Browser Cache and Cookies
- Sometimes, cached data can cause issues. Clear your browser’s cache and cookies.
- Instructions for clearing cache and cookies can be found in your browser’s help section.
Restart Your Browser or Device
- Restarting your browser or device can reset connections and clear temporary data that might be causing issues.
- Close all browser tabs, then reopen your browser and try logging in again.
- If necessary, restart your device to reset network connections and clear any cached data.
Check status
- Check the status of Converlens at https://status.converlens.com
Contact Support
- If none of the above solutions work, please contact our support team via email at support@converlens.com. Provide them with details about your browser, the project you are trying to access, and the issue you are experiencing.